I've renewed my Season Ticket; will I receive a new smartcard?
Smartcards are not reissued each season. Please retain your smartcard fo...
I've ordered a new smartcard will this be posted to me or do I have to collect it?
Replacement smartcards ordered online will be posted by 13:00 on Thursda...
I’ve lost my smartcard, how do I order a new one?
Replacement smartcards can be ordered online via the website. The charge...
I’ve renewed my Season Ticket; will I receive a new smartcard?
Smartcards are not reissued each season. Please retain your smartcard fo...
What happens if I forget my smartcard for a game?
On a matchday please visit the Ticket Centre to be issued with a paper m...
My smartcard may be faulty?
Replacement smartcards cost £5 and can be purchased online here.
My smartcard is damaged, will it work?
No. The antenna all around the border of the card fails to work once dam...
I've just purchased my first Season Ticket, how do I access the ground?
You will be issued with a smartcard before the start of the 2026/27 seas...
When will I receive my smartcard?
If you have purchased a new Season Ticket for the 2026/27 season, you wi...