How can I purchase seasonal hospitality?
To join the seasonal waiting list for hospitality, please email hospital...
Can I upgrade my season ticket to hospitality for one match?
It is not possible to upgrade your season ticket to a VIP Hospitality ma...
Can we visit the Trophy Room?
Please speak to your matchday host on arrival to the lounge and they can...
When will I receive my e-tickets and parking information?
Your e-tickets will usually be sent by email 2–3 days before the fixture...
What is the dress code for hospitality?
The dress code for your package will be stated clearly on your matchday ...
Are children allowed to attend hospitality?
Yes, children under 18 are permitted in hospitality facilities providing...
Who do I contact regarding special dietary requirements?
If you or your guests have any special dietary requirements please conta...
Are there elevators and do all lounges have seating available?
Should you struggle with climbing stairs, we do have elevator access to ...
Do you have disabled access?
If you or your guests require disabled access please contact the hospita...
What are my options if a home match is rescheduled?
Football match fixture dates may be subject to change from time to time ...
What happens if I book hospitality and then change my mind?
You are not entitled to cancel and receive a refund. We are entitled to ...
What happens if a match is postponed or rescheduled?
You are entitled to attend the rearranged match. You cannot cancel or ch...
What happens if a match is played behind closed doors?
You are entitled to request a refund for that specific match. The refund...
What happens if capacity is reduced?
We will offer a hospitality ballot for the affected match. You may enter...
What if I have a single-match booking and can't attend — can I move it to another date?
We will endeavour to accommodate a date change to another fixture within...
What if I have a multi-match package and can't attend one of the fixtures?
We will endeavour to accommodate a date change for the affected fixture ...
What if the stadium is undergoing works and my hospitality area is unavailable?
We will endeavour to provide you with an alternative of equal or greater...
What if I have already paid and I want to cancel a seasonal package?
The same no-refund position applies. We are entitled to full payment reg...